Cancellation / No-Show Policy
We have a 24-hour Cancellation / No-Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no-shows and/or cancels within 24 hours will have $100 fee automatically charged to the credit card on file.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our patients.